Grievance Redressal
How to raise a complaint about your information or our services, and how it gets resolved.
Last updated: 15 June 2026
Step 1 — Grievance Redressal Officer
If you have a complaint, discrepancy, request, or concern about how your information is used, processed or disclosed, or about a breach of the Site Terms of Use, Credit Report Terms of Use or Privacy Policy, contact our designated Grievance Redressal Officer, who will address your grievance expeditiously and within the period prescribed by law.
Email: support@upshiftserv.com
Name and phone number of the Grievance Redressal Officer are published on request and kept up to date on this page.
Step 2 — RBI escalation
If your complaint remains unresolved, you may escalate it to the RBI Ombudsman via the RBI Complaint Management System (cms.rbi.org.in), or to the relevant Lending Partner's Nodal Officer, as detailed in your loan agreement.